Shipping and Returns
Shipping
Youtheory currently offers standard shipping via FedEx for all orders. Free shipping is available on all orders over $40 CAD after discounts and before taxes. For orders under $40 CAD after discounts and before taxes, a non-refundable shipping fee of $14.99 CAD will apply.
At this time, we are unable to offer shipping outside of the Canada.
If you have a concern with your shipping status of your order, please refer to the FAQs or contact us.
Returns
If you have issues with your order, please contact us through one of the methods below, providing your order number and as much detail as possible so that we can best assist you. Returns of unopened products can be made up to 30 days post-purchase. A return shipping fee of $14.99 CAD may apply.
Please note that under our return policy, we are unable to accept returns for opened product or products purchased through another retailer.
Frequently asked questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please contact us.
We currently ship to addresses in Canada.
Once you've placed your order, it usually takes 24 to 48 hours to ship.
We are unable to provide refunds or replacements for orders that are in transit. If you wish to cancel an order after it has been shipped, you will be provided with a return label. A refund will be issued for your order upon receipt at our warehouse. A standard return shipping fee of $14.99CAD will be deducted from the refunded amount.
We are unable to reroute an order once it is in transit. If your order is returned to us by the shipping carrier, we will contact you to confirm your shipping address and next steps.
We do accept returns in respect to the following conditions:
The item must have been sold on our online store
The item shouldn't have been opened in any way
The return or exchange request is made within 30 days of delivery
The return is made within 5 business days of the return or exchange request and return label being provided.
To request a return, please contact our support.
You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Shop Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: CAD.
If your credit or debit card uses another currency, then you will be charged in CAD. Your bank will apply the corresponding conversion rate.
