Returns and Exchange Policy for Online Orders
Return or exchange any unused or defective product by mail. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment and are free to US Customers. Returns made after 30 days of the order delivery date will be refunded either to the original form of payment or via an emailed e-product credit.
To return or exchange items purchased on youtheory.com follow these easy steps:
1. Find Your Order Number
Check your email acknowledgment of order that you received from Youtheory when you placed your order and locate the Order Number for the item you are returning or exchanging. Next, click on the email link in the “contact us” information at the bottom of the email (firstname.lastname@example.org), and in the subject line of the email, type your Order Number and either “Request for Return” or “Request for Exchange.” In the body of the email, explain why you are requesting to return or exchange the item and then send the email.
2. Receive and Print Your Return Label
Check your email to receive the instructions to print your free pre-paid return shipping label.
3. Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP.
5. Damaged or Defective Products
If you receive a damaged or defective item, please follow the same instructions above for returns, but type “Damaged Product” in the subject line with the Order Number. Please also include a description of the damage or defects and include any photos or other information that you have regarding the damage or defect. You may also call us at (888) 271-8976, and we will help you exchange or return the damaged or defective item.